Commonly asked questions?
How to pay your rent?
You must pay your rent via a standing order. NGU Homelettings bank details are:
The Royal Bank of Scotland
NGU Homelettings Ltd Client Account
Account Number: 10223274
Sort Code: 16-10-16
Please make sure you put a reference (your property address) on your payment. We have over 600 tenants under management and without a reference we will not be able to match the payment to yourself.
You must not keep any animals, reptiles, insects or other such pets on the premises without written consent from NGU Homelettings. The introduction of pets without consent is considered a direct breach of a tenant(s) obligation which could result in notice being served. If pets are approved a statutory top up of a tenant(s) deposit is required through a one off payment of £135 which will be lodged with the DPS (Deposit Protection Service). Please note-we do not allow more than 2 pets per household. If you want to get a pet which does not fit into the following categories it will not be approved:
- Domestic pet including a dog, cat, fish, small bird, a rodent, a rabbit, non-venomous insect or small non-venomous reptile
- If you live in a property which has a shared entrance, you are not allowed to keep cats and dogs
To get authorisation for a new pet or if you have any questions regarding this, please call our rent department at our head office on 0191 491 0344 and choose option 4.
Help and advice from our experienced and friendly team is just one step away: